Terms of service
TERMS OF SERVICE
OVERVIEW Welcome to tvvoangels! The terms “we,” “us,” and “our” refer to tvvoangels. tvvoangels operates this shop and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). tvvoangels is powered by Shopify, which allows us to provide the Services to you.
The following terms and conditions, as well as all policies mentioned herein (these “Terms of Service” or “Terms”), describe your rights and obligations when using the Services. Please read these Terms of Service carefully, as they contain important information regarding your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting or using our Services or interacting with our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.
ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use the Services on devices that you own, purchase, or manage.
To use the Services, including accessing or browsing our online stores or purchasing the products and services we offer, you may be asked for certain information, such as your email address, billing, payment, and shipping information. You represent that all information you provide in our shops is accurate, current, and complete and that you have all necessary rights to provide this information.
You are solely responsible for the security of your login credentials and for all activities in your account. You may not transfer, sell, assign, or license your account to third parties.
OUR PRODUCTS
We have made every effort to display our products and services accurately in our online stores. However, please note that the colors or appearance of the products may differ from the display on your screen, depending on the type of device used to access the shop and its settings.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or match the images or representations in our online stores. All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantities of products offered to any person, geographic region, or jurisdiction on a case-by-case basis.
ORDERS
When you place an order, you are making an offer to purchase. tvvoangels reserves the right to accept or reject your order at its sole discretion for any reason. Your order is not accepted until tvvoangels confirms acceptance. We must receive and process your payment before your order can be accepted. Please check your order carefully before submitting it, as tvvoangels may not be able to accommodate cancellation requests after the order has been accepted. If we do not accept, change, or cancel an order, we will attempt to notify you via the email address, billing address, and/or phone number provided at the time of the order.
The return or exchange of your purchases is subject exclusively to our Refund Policy. You represent and warrant that your purchases are for your personal or household use and not for commercial resale or export.
PRICING AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service is the price in effect at the time the order is placed and will be listed in your order confirmation email. Unless explicitly stated otherwise, listed prices do not include taxes, shipping costs, handling fees, customs duties, or import charges.
Prices in our online stores may differ from prices in our physical stores or other third-party shops. We may offer promotions that affect pricing and are subject to separate terms and conditions.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our stores. You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use that credit card, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay the charges incurred at the listed prices.
SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We assume no responsibility for delays caused by shipping carriers, customs clearance, or events beyond our control. Once we hand the goods over to the shipping carrier, title and risk of loss pass to you.
INTELLECTUAL PROPERTY
Our Services, including all trademarks, texts, images, graphics, videos, and audio files, are the property of tvvoangels, its affiliates, or licensors and are protected by patent, copyright, and other intellectual property laws.
These Terms permit you to use the Services solely for your personal, non-commercial use. You may not reproduce, distribute, modify, or publicly display any materials without our prior written consent. The names, logos, and slogans of tvvoangels and Shopify are protected trademarks and may not be used without prior written permission.
OPTIONAL TOOLS
We may provide you with access to third-party tools which we neither monitor nor have any control over. You acknowledge and agree that we provide access to such tools ”as is” and ”as available” without any warranties or conditions. Any use by you of optional tools offered through the site is entirely at your own risk.
EXTERNAL LINKS
The Services may contain hyperlinks to third-party websites. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites. We are not liable for any harm or damages related to the purchase or use of goods or services from third-party websites.
RELATIONSHIP WITH SHOPIFY
tvvoangels is powered by Shopify. However, all sales and purchases made in our shop are directly with tvvoangels. You acknowledge that Shopify is not responsible for any aspect of sales between you and tvvoangels, and you hereby release Shopify and its affiliates from all claims and liabilities arising from your transactions with tvvoangels.
PRIVACY POLICY
All personal data collected through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read our Privacy Policy and, where applicable, Shopify's Privacy Policy.
FEEDBACK
If you send us feedback, reviews, or suggestions, you grant us a perpetual, worldwide, royalty-free license to use, modify, publish, and distribute that feedback in any media for any purpose. We are under no obligation to maintain feedback in confidence or pay compensation for it.
ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our Services that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
PROHIBITED USES
You may use the Services only for lawful purposes. You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to violate any international or local regulations; (c) to infringe upon our intellectual property rights; (d) to harass, abuse, or discriminate; (e) to submit false information; (f) to upload viruses or malicious code; or (g) to collect personal information of others.
AGENTS
This section applies if you use an "Agent" (software or service acting autonomously) to interact with the Services. Agents must identify themselves in all HTTP requests using the string "Agent/[Agent Name]" and must not attempt to circumvent CAPTCHAs or mimic human behavior to hide their identity.
TERMINATION
We may terminate this agreement or your access to the Services at any time without notice. You remain liable for all amounts due up to and including the date of termination.
DISCLAIMER OF WARRANTIES
The Services and all products delivered to you through the Services are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied. We do not guarantee that your use of our service will be uninterrupted, timely, or error-free.
LIMITATION OF LIABILITY
In no case shall tvvoangels, our directors, employees, or affiliates, or Shopify, be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind, including lost profits or lost data, arising from your use of any of the Services or any products procured using the Services.
INDEMNIFICATION
You agree to indemnify and hold tvvoangels and Shopify harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third-party.
SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms.
WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right. These Terms of Service constitute the entire agreement between you and us and govern your use of the Service.
ASSIGNMENT
You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without your consent.
GOVERNING LAW
These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the jurisdiction where tvvoangels is located (Frankfurt am Main, Germany).
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at tvvoangels@gmail.com.
Our contact details: Aruj Cheema Harry-Fuld-Straße 10 60326 Frankfurt am Main Germany Email: tvvoangels@gmail.com Phone: +49 69 731709 VAT Identification Number: In application